Refuah Shlema: a cross-cultural programme for promoting communication and health among Ethiopian immigrants in the primary health care setting in Israel Evidence and lessons learned from over a decade of implementation

The Refuah Shlema programme was established to reduce health disparities, promote health literacy and health indicators of the Ethiopian immigrant community in Israel, and included: (i) integrating Ethiopian immigrant liaisons in primary care as inter-cultural mediators; (ii) in-service training of...

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Published inGlobal health promotion Vol. 18; no. 1; pp. 51 - 54
Main Authors Levin-Zamir, Diane, Keret, Sandra, Yaakovson, Orit, Lev, Boaz, Kay, Calanit, Verber, Giora, Lieberman, Niki
Format Journal Article
LanguageEnglish
Published London, England SAGE Publications 01.03.2011
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Summary:The Refuah Shlema programme was established to reduce health disparities, promote health literacy and health indicators of the Ethiopian immigrant community in Israel, and included: (i) integrating Ethiopian immigrant liaisons in primary care as inter-cultural mediators; (ii) in-service training of clinical staff to increase cultural awareness and sensitivity; and (iii) health education community activities. Qualitative and quantitative evidence showed improvements in: (i) clinic staff—patient relations; (ii) availability and accessibility of health services, and health system navigation without increasing service expenditure; (iii) perception of general well-being; and (iv) self-care practice with regards to chronic conditions. Evidence significantly contributed to sustaining the programme for over 13 years.
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ISSN:1757-9759
1757-9767
DOI:10.1177/1757975910393172