Does workplace ostracism negatively affect family life during a pandemic?

• Published in: Personnel review Vol. 53; no. 4; pp. 900 - 917
• Main Authors: Sarwar, Ambreen, Imran, Muhammad Kashif, Hafeez, Hira, Zaheer, Muhammad, Fatima, Tehreem
• Format: Journal Article
• Language: English
• Published: Farnborough Emerald Publishing Limited 28.05.2024; Emerald Group Publishing Limited
• Subjects: COVID-19; Employees; Hospitality industry; Pandemics; COVID-19; Work–family conflict; Workplace ostracism; Restaurants; Stress
• ISSN: 0048-3486; 1758-6933
• DOI: 10.1108/PR-02-2022-0128

PurposeThe study aims to investigate the impact of workplace ostracism (WO) and fear of the COVID-19 pandemic on the family life of restaurant employees. This research is based on the conservation of resources (COR) theory and work–family interface model to understand the theoretical underpinnings of mistreatment in the food sector during the COVID-19 pandemic.Design/methodology/approachThe study utilized a survey with a structured questionnaire to collect time-lagged data from 238 restaurant employees in the central region of Punjab province in Pakistan. The collected data were analyzed using the SPSS tool with modern-day techniques like bootstrapping, process macro and SmartPLS.FindingsThe study reveals that perceived stress levels of the employees increase due to ostracism, leading to work–family conflict. Furthermore, the study found that employees who fear COVID-19 are less stressed by ostracism.Originality/valueThe study's significant contribution lies in demonstrating that the impact of ostracism in the workplace is quite different from what was expected. The results have shown that ostracism can reduce the perceived stress levels of employees, leading to a decrease in work–family conflict, especially in the presence of fear of COVID-19.