Use of design thinking and human factors approach to improve situation awareness in the pediatric intensive care unit

• Published in: Journal of hospital medicine Vol. 18; no. 11; pp. 978 - 985
• Main Authors: Gifford, Annika, Butcher, Bain, Chima, Ranjit S., Moore, Lindsey, Brady, Patrick W., Zackoff, Matthew W., Dewan, Maya
• Format: Journal Article
• Language: English
• Published: Hoboken Frontline Medical Communications 01.11.2023
• Subjects: Cardiopulmonary resuscitation; CPR; Design thinking; Pediatrics
• ISSN: 1553-5592; 1553-5606
• DOI: 10.1002/jhm.13216

Abstract Background Optimal design of healthcare spaces can enhance patient care. We applied design thinking and human factors principles to optimize communication and signage on high risk patients to improve situation awareness in a new clinical space for the pediatric ICU. Objective To assess the impact of these tools in mitigating situation awareness concerns within the new clinical space. We hypothesized that implementing these design‐informed tools would either maintain or improve situation awareness. Design, Settings, and Participants A 15‐week design thinking process was employed, involving research, ideation, and refinement to develop and implement new situation awareness tools. The process included engagement with interprofessional clinical teams, scenario planning, workflow mapping, iterative feedback collection, and collaboration with an industry partner for signage development and implementation. Intervention Improved and updated communication devices and bedside mitigation plans. Main Outcome and Measures Process metrics included individual and shared situation awareness of PICU care teams and our patient outcome metric was the rate of cardiopulmonary resuscitation (CPR) events pre‐ and post‐transition. Results When evaluating all patients, shared situation awareness for accurate high‐risk status improved from 81% pre‐transition to 92% post‐transition ( p = .006). When assessing individual care team roles, accuracy of patient high‐risk status improved from 88% to 95% ( p = .05) for RNs, 85% to 96% ( p = .003) for residents, and 88% to 95% ( p = .03) for RTs. There was no change in the rate of CPR events following the transition.