The Impact of Relational Marketing Bonds on Retailers' Economic and Social Satisfaction

• Published in: Journal of relationship marketing (Binghamton, N.Y.) Vol. 14; no. 2; pp. 124 - 151
• Main Authors: Mohd Noor, Nor Azila, Perumal, Selvan, Goaill, Majid Mapkhot
• Format: Journal Article
• Language: English
• Published: Binghamton Routledge 03.04.2015; Taylor & Francis LLC
• Subjects: Attitude surveys; economic satisfaction; manufacturer-retailer relationship; Marketing; relational marketing bonds; Relationship marketing; Retailing industry; social satisfaction; Studies
• ISSN: 1533-2667; 1533-2675
• DOI: 10.1080/15332667.2015.1041355

In the literature on channel relationships, there is a complex and hostile relationship between manufacturers and large retailers, especially given the growing strength of retail organizations in the global context. This study thus examines (a) the impacts of relational marketing bonds on economic and social satisfaction and (b) the role of economic satisfaction in the relationships between relational marketing bonds and social satisfaction in the manufacturer-retailer relationship. This quantitative study presents empirical findings from a survey of 140 large retailers using partial least squares. The results revealed that organizational bonds, but not interpersonal bonds, were crucial in affecting retailers' economic satisfaction. Meanwhile, interpersonal bonds were crucial in affecting retailers' social satisfaction. The results also provided strong evidence of the relationship between retailers' economic and social satisfaction as well as the crucial role of economic satisfaction as a mediator between organizational bonds and social satisfaction. Theoretical and managerial implications are extracted from these findings.