Continuous Improvement Methodology Applied to United Kingdom Academic Library Websites Via National Survey Results

• Published in: New review of information networking Vol. 15; no. 2; pp. 55 - 80
• Main Authors: Manuel, Sue, Dearnley, James, Walton, Graham
• Format: Journal Article
• Language: English
• Published: Cambridge Taylor & Francis Group 01.11.2010; Taylor Graham
• Subjects: Academic libraries; continuous improvement; Continuous quality improvement; Exact sciences and technology; Information and communication sciences; Information science. Documentation; kaizen; Library and information science. General aspects; Sciences and techniques of general use; UK universities; university library websites; Use and user studies. Information needs; web analytics; web metrics; Web sites; website development; United Kingdom; Europe; Questionnaire; Use study; University library; Web site

This article analyzes the possibilities of applying Continuous Improvement principles to the management and maintenance of academic library websites. Current practice is mapped onto Continuous Improvement principles, with evidence distilled from a United Kingdom national survey of academic library w...