More than a Decade Later: Library Web Usability Practices at ARL Academic Libraries in 2007 and 2020

This study compares library web usability practices in 2007 and 2020 at academic libraries that are institutional members of the Association of Research Libraries. The authors performed chi-square and t-tests to determine whether there were differences in establishing policies/standards/guidelines (...

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Published inCollege & research libraries Vol. 84; no. 2; pp. 203 - 227
Main Authors Chen, Yu-Hui, Germain, Carol Anne, Rorissa, Abebe
Format Journal Article
LanguageEnglish
Published Chicago Association of College and Research Libraries 01.03.2023
American Library Association
Subjects
Academic Libraries
Guidelines
Librarian Attitudes
Librarians
Library Policy
Resource Allocation
Testing
Time Perspective
Usability
Web Sites
Websites
Online AccessGet full text
ISSN2150-6701
0010-0870
2150-6701
DOI10.5860/crl.84.2.203

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Summary:This study compares library web usability practices in 2007 and 2020 at academic libraries that are institutional members of the Association of Research Libraries. The authors performed chi-square and t-tests to determine whether there were differences in establishing policies/standards/guidelines (PSGs), conducting usability tests, and providing resources between samples of libraries from both years. There was no statistically significant difference between the number of libraries with and without PSGs in both samples. In 2020, the level of perceived importance of usability testing significantly decreased, and the resources needed for web usability initiatives doubled. The authors suggest that academic and research libraries foster a culture of web usability to actualize and optimize usability endeavors.
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ISSN:2150-6701
0010-0870
2150-6701
DOI:10.5860/crl.84.2.203