Digital facilitation: supporting the use of NHS digital and online services

• Published in: British journal of general practice Vol. 74; no. 741; pp. 150 - 151
• Main Authors: Campbell, John, Atherton, Helen, Abel, Gary, Sussex, Jon
• Format: Journal Article
• Language: English
• Published: England Royal College of General Practitioners 01.04.2024
• Subjects: COVID-19; Digital technology; Health care; Pandemics; Telemedicine; United Kingdom > UK
• ISSN: 0960-1643; 1478-5242
• DOI: 10.3399/bjgp24X736749

Primary care in the UK has undergone significant changes during the COVID-19 pandemic, with a shift towards remote consultations and the promotion of digital and online access to NHS care. While this move has been welcomed by many, there are concerns about the potential exacerbation of existing healthcare inequalities. Certain groups, such as older people, migrants, those experiencing homelessness, and individuals with learning disabilities or severe mental health conditions, may face challenges in accessing and effectively engaging with digital and online services. The rollout of new health technologies also presents challenges in a resource-constrained public service environment. Efforts are needed to support patients and healthcare staff in effectively delivering and using digital services, including coordination, investment, and training. Adequate support for patients and practices is crucial for the successful implementation of online NHS services, but questions remain about funding and responsibility. Strategic investment, coordination, and a socially intelligent approach are necessary to ensure the benefits of digital healthcare are realized across the UK population.