Creative tourism: a preliminary examination of creative tourists’ motivation, experience, perceived value and revisit intention

• Published in: Consumer Behavior in Tourism and Hospitality Vol. 8; no. 4; pp. 401 - 419
• Main Authors: Chang, Lan-Lan, F. Backman, Kenneth, Chih Huang, Yu
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 30.09.2014
• Subjects: Behavior; Consumer behavior; Consumption; Creative industries; Creativity; Cultural heritage; Cultural tourism; Culture; Hospitality industry; Local culture; Marketing; Motivation; Pottery; Psychology; Purchase intention; Questionnaires; Studies; Tourism; Tourist attractions; Tourists; Travel; Workshops; Taiwan
• ISSN: 1750-6182; 2752-6666; 2752-6674
• DOI: 10.1108/IJCTHR-04-2014-0032

Purpose – The purpose of this study is to investigate the relationships between tourists’ motivation, experience, perceived value and revisit intentions to creative tourism destinations. The ever-growing concept of creativity has been introduced into the tourism field. Creative tourism has been viewed as a strategy to regenerate destinations physically, culturally and socially. To develop tourism products and provide services that integrate the concept of creativity to satisfy tourists’ needs by developing a more active and long-lasting form of experience, this study aims to examine tourist consumption psychology in the context of creative tourism destinations. Past studies have identified motivation, perceived value and experience as three major antecedents affecting tourists’ revisit intentions. Design/methodology/approach – The empirical study was carried out in three popular creative tourism spots, Meinong, Shuili and Yingge, located, respectively, in the north, middle and south Taiwan. These creative tourism sites provide pottery, crafts, arts, workshops and other creative activities that integrate authentic local culture to engage tourists with fulfilling and meaningful experiences. The on-site survey was conducted on both weekdays and weekends during March 2012. Self-administrated questionnaires were distributed to participants who were systematically selected at the main gate of the study areas. In total, 417 questionnaires were collected. Findings – The results indicated that on-site tourism experience was the most influential antecedent of revisit intention to creative tourism sites in terms of the magnitude of the standardized coefficient. The unique variances of motivation factors and perceived value were too small to be statistically significant to explain revisit intentions. The present study contributes to the ever-increasing tendency for creative industries in Taiwan to develop creative tourism products and services that encompass authentic local culture and art in enhancing tourist experience. Originality/value – For business operators, this study suggests that if owners of creative destinations would like to attract repeat tourists, the tourists’ experiences are surely critical in developing service blueprints to meet the needs and wants of customers; they should pay more attention to understanding what tourists experience when they visit creative tourism attractions.