InfoEyes Information Service: A Virtual Reference Service for Print-Impaired Individuals

This article discusses the InfoEyes Information Service, an innovative virtual reference service for individuals who are print-impaired, which began as a pilot project in 2004 and continues to serve this historically underserved population. The context for this discussion is framed by a brief histor...

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Bibliographic Details
Published inThe Reference librarian Vol. 50; no. 1; pp. 73 - 84
Main Authors Rossman, Linda, Durivage, Catherine A.
Format Journal Article
LanguageEnglish
Published Taylor & Francis Group 2009
Subjects
Blind and partially sighted
blindness
InfoEyes
Online reference work
print-impaired
Public libraries
virtual reference
visually impaired
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Summary:This article discusses the InfoEyes Information Service, an innovative virtual reference service for individuals who are print-impaired, which began as a pilot project in 2004 and continues to serve this historically underserved population. The context for this discussion is framed by a brief historical summary of the provision of library services for people who are blind or visually impaired in the United States. Challenges facing this service such as accessibility of virtual reference chat products, reference staffing issues in talking book libraries, and the relationship to public library virtual reference services are also presented.
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ISSN:0276-3877
1541-1117
DOI:10.1080/02763870802546407