How to turn managers into data-driven decision makers Measuring attitudes towards business analytics

• Published in: Business process management journal Vol. 25; no. 3; pp. 553 - 578
• Main Authors: Carillo, Kevin Daniel André, Galy, Nadine, Guthrie, Cameron, Vanhems, Anne
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 12.06.2019
• Subjects: Analytics; Artificial intelligence; Attitudes; Business education; Business models; Business process reengineering; Business schools; Competitive advantage; Decision making; Domains; Mathematical analysis; Organizations; Science; Students
• ISSN: 1463-7154; 1758-4116
• DOI: 10.1108/BPMJ-11-2017-0331

PurposeThe purpose of this paper is to emphasize the need to engender a positive attitude toward business analytics in order for firms to more effectively transform into data-driven businesses, and for business schools to better prepare future managers.Design/methodology/approachThis paper develops and validates a measurement instrument that captures the attitude toward business statistics, the foundation of business analytics. A multi-stage approach is implemented and the validation is conducted with a sample of 311 students from a business school.FindingsThe instrument has strong psychometric properties. It is designed so that it can be easily extrapolated to professional contexts and extended to the entire domain of business analytics.Research limitations/implicationsAs the advent of a data-driven business world will impact the way organizations function and the way individuals think, work, communicate and interact, it is crucial to engage a transdisciplinary dialogue among domains that have the expertise to help train and transform current and future professionals.Practical implicationsThe contribution provides educators and organizations with a means to measure and monitor attitudes toward statistics, the most anxiogenic component of business analytics. This is a first step in monitoring and developing an analytics mindset in both managers and students.Originality/valueBy demonstrating how the advent of the data-driven business era is transforming the DNA and functioning of organizations, this paper highlights the key importance of changing managers’ and all employees’ (to a lesser extent) mindset and way of thinking.