International sourcing of services: the “Homeshoring” alternative

The offshoring and outsourcing of service work from high-wage to low-wage countries has received considerable exposure in the popular press. Here, an alternative to offshoring is presented, called "Homeshoring." In Homeshoring, a process is decoupled, just as it would be if it were offshor...

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Published inService business Vol. 1; no. 1; pp. 79 - 91
Main Authors Crane, Dustin, Stachura, Jim, Dalmat, Sheila, King-Metters, Kathryn, Metters, Rich
Format Journal Article
LanguageEnglish
Published Heidelberg Springer Nature B.V 01.03.2007
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Abstract The offshoring and outsourcing of service work from high-wage to low-wage countries has received considerable exposure in the popular press. Here, an alternative to offshoring is presented, called "Homeshoring." In Homeshoring, a process is decoupled, just as it would be if it were offshored, but the work is sent to low-wage areas within a firm's own country, rather than to another country. Homeshoring does not represent merely "domestic sourcing," as it implies a new relationship and a working relationship with governmental economic development agencies. The benefits and disadvantages of this strategic choice are examined.[PUBLICATION ABSTRACT]
AbstractList The offshoring and outsourcing of service work from high-wage to low-wage countries has received considerable exposure in the popular press. Here, an alternative to offshoring is presented, called "Homeshoring." In Homeshoring, a process is decoupled, just as it would be if it were offshored, but the work is sent to low-wage areas within a firm's own country, rather than to another country. Homeshoring does not represent merely "domestic sourcing," as it implies a new relationship and a working relationship with governmental economic development agencies. The benefits and disadvantages of this strategic choice are examined.[PUBLICATION ABSTRACT]
Author Crane, Dustin
King-Metters, Kathryn
Stachura, Jim
Metters, Rich
Dalmat, Sheila
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10.1287/opre.29.4.698
10.1057/palgrave.jibs.8490394
10.1287/mnsc.29.9.1037
10.1016/S0272-6963(00)00038-3
10.1177/1069031X9800600406
10.1016/j.jom.2007.02.004
10.1504/IJSTM.2004.006277
10.1108/eb040179
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SubjectTerms Call centers
Cost control
Domestic markets
Economic development
Economic development corporations
Employees
Incentives
Offshore
Outsourcing
Studies
Tax credits
Tax rates
Wages & salaries
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