Customer Service 2.0: Where Social Computing Meets Customer Relations

Social computing is moving customer relations from private spaces into the public space.

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Bibliographic Details
Published inComputer (Long Beach, Calif.) Vol. 45; no. 11; pp. 93 - 95
Main Authors Bi, Frank, Konstan, J. A.
Format Journal Article
LanguageEnglish
Published New York, NY IEEE 01.11.2012
IEEE Computer Society
The Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subjects
Applied sciences
Computer science; control theory; systems
Computer systems and distributed systems. User interface
Customer relations
Customer services
Exact sciences and technology
Facebook
Privacy
social computing
Social factors
Social network services
social networks
Software
Social network
Public space
User service
Distributed computing
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More Information
Summary:Social computing is moving customer relations from private spaces into the public space.
ISSN:0018-9162
1558-0814
DOI:10.1109/MC.2012.370