On the role of metaphor in conceptual models for end-user training

It has been suggested that conceptual models can be used to enhance the training of novice end-users. This paper discusses the part played by metaphor in conceptual models, provides examples of end-user training incorporating metaphors, and contends that metaphors facilitate the development of accur...

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Bibliographic Details
Published inJournal of systems and information technology Vol. 2; no. 2; pp. 1 - 10
Main Authors Blakey, Peter, Phillips, Chris, Bunnell, Julie
Format Journal Article
LanguageEnglish
Published MCB UP Ltd 01.12.1998
Subjects
End-user training
Conceptual models
Role of metaphor
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Summary:It has been suggested that conceptual models can be used to enhance the training of novice end-users. This paper discusses the part played by metaphor in conceptual models, provides examples of end-user training incorporating metaphors, and contends that metaphors facilitate the development of accurate mental models. The more specific issue of the role of conceptual models, and by implication metaphor, in the training of end-users remains to be investigated, and a research agenda for this purpose is outlined.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 23
ISSN:1328-7265
1758-8847
DOI:10.1108/13287269880000738