Applying Chinese Verona Coding Definitions of Emotional Sequences (VR-CoDES) in ophthalmic consultations: An observational study

• Published in: Patient education and counseling Vol. 103; no. 7; pp. 1335 - 1342
• Main Authors: Yin, Meng, Cheng, Wenwu, Liu, Xinchun
• Format: Journal Article
• Language: English
• Published: Ireland Elsevier B.V 01.07.2020
• Subjects: China; Chinese VR-CoDES; Clinical Coding; Communication; Cues; Cultural difference; Emotional talk; Emotions; Humans; Nursing; Ophthalmic consultations; Physician-Patient Relations; Referral and Consultation; Reliability; Reproducibility of Results; China; Emotional talk; Chinese VR-CoDES; Cultural difference; Reliability; Ophthalmic consultations
• ISSN: 0738-3991; 1873-5134
• DOI: 10.1016/j.pec.2020.01.018

•The inter/intra-rater reliability for cues/concerns and responses was acceptable.•Cues were more than concerns, and both were frequently elicited by patients.•Patients focused mostly on treatment effect, expenses, risk of operation and pain.•The ophthalmologist most frequently used "explicit reduce space" responses.•Interruption and repetition of the doctor were difficult to code. Apply Chinese VR-CoDES in ophthalmic setting and describe patients’ worries and the doctor’s responses. Explore cultural differences in coding. 102 audio-taped consultations of 84 patients were coded by Chinese version of VR-CoDES. The intra-class correlation coefficient (ICC) was used to test inter/intra-rater reliability, and inductive content analysis was conducted. The ICCs of inter-rater reliability for cues/concerns and responses were 0.78 and 0.81, and intra-rater reliability were 0.87 and 0.99, respectively. Cues were more frequent than concerns and elicited often by patients. Explicit Reduce Space (ER) was the most frequent response. Interruptions and the doctor’s repetitions were evident. Some expressions were not specified in the coding manual. Patients concerned about treatment effect (22 %), expenses (18 %), risk of operation (14 %), and pain (10 %). The Chinese VR-CoDES can be applied to clinical consultations in China. Ophthalmic patients often expressed cues which were frequently elicited by themselves. The ophthalmologist preferred to give ER response. Interruptions and the ophthalmologist’s repetitions were difficult to code. More Chinese expressions should be collected to reduce cultural difference when coding. VR-CoDES will be helpful in doctor-patient communication and medical education. VR-CoDES should undergo cultural adaptions in China.