INTEGRATED TRIZ WITH QFD APPLIED TO AUTOMOTIVE VALVE INDUSTRY

• Published in: Holos (Natal, RN) Vol. 1; no. 1; pp. 50 - 60
• Main Authors: Silva, Gustavo Borges Lisboa, Martinez, Gustavo Aristides Santana
• Format: Journal Article
• Language: English
• Published: Natal Instituto Federal de Educacao Ciencia e Tecnologia do Rio Grande do Norte 01.01.2018; Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
• Subjects: Automobile industry; Automotive engineering; Competition; Customer services; Engineering; innovation; Innovations; Packaging; Problem solving; Quality; quality function deployment (qfd); theory of inventive problem solving (triz)
• ISSN: 1807-1600; 1518-1634; 1807-1600
• DOI: 10.15628/holos.2018.6669

Understanding and assisting the clients in a more efficient way are paramount to maintain and to improve the relationship between the company and their customers. Quality Function Deployment has been used to understand the requirements of the customers. However, some requirements face technical obstacles in relation to the service provided. Theory of Inventive Problem Solving was developed to find innovative solutions to technical problems in products and process. This report describes a method that integrates Quality Function Deployment with Theory of Inventive Problem Solving, which requires technical innovation specified from an analysis of customers´ needs. Then, the technical problems to be solved are defined by quality characteristics, and technical innovation is executed by applying Theory of Inventive Problem Solving. Results showed efficiency on identifying customer’s requirements, reoccurring problems and finding better and innovative solutions.