Incorporating artificial intelligence in knowledge creation processes in organizations

• Published in: Proceedings of the ... International Conference on Business Excellence Vol. 14; no. 1; pp. 597 - 606
• Main Authors: Neştian, Andrei Ștefan, Tiţă, SilviuMihail, Guţă, Alexandra Luciana
• Format: Journal Article
• Language: English
• Published: Sciendo 01.07.2020
• Subjects: artificial intelligence; information systems; knowledge creation; knowledge management; processes
• ISSN: 2558-9652; 2558-9652
• DOI: 10.2478/picbe-2020-0056

In organizations, the knowledge creation remained an exclusive attribute of humans until the emergence of artificial intelligence. The role of information systems in organizations expanded continuously, including recording, organizing, processing, storage, dissemination and making available the information, until the revolutionary emergence of artificial intelligence. The role of knowledge creation is no longer exclusive to humans. Artificial intelligence becomes a partner entity of employees in knowledge creation processes in organizations. This article investigates how artificial intelligence can be incorporated in knowledge creation processes. Starting from the study of scientific literature, this article presents concepts and taxonomies associated with the use of artificial intelligence in the processes of knowledge creation in organizations. The study is a first step in a larger research, which aims to identify the main consequences, on employees and organizations, of the incorporation of artificial intelligence in the processes of knowledge creation.