Quality managers, from functional specialist to internal consultant

Quality managers must be seen to support directly the primary aims of the business. This means that they can no longer impose change plans on the business, but rather they have to persuade and facilitate change. This requires skills that are inherent in the consulting process. Identifies the key ski...

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Bibliographic Details
Published inTraining for quality Vol. 3; no. 2; pp. 38 - 39
Main Author Hind, Matthew
Format Journal Article
LanguageEnglish
Published Bradford MCB UP Ltd 01.06.1995
Emerald Group Publishing Limited
Subjects
Action learning
Consultants
Corporate culture
Management consultants
Organizational change
Skills
Studies
Success
Total quality
United Kingdom > UK
Management consultants
Skills
Organizational change
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Summary:Quality managers must be seen to support directly the primary aims of the business. This means that they can no longer impose change plans on the business, but rather they have to persuade and facilitate change. This requires skills that are inherent in the consulting process. Identifies the key skills in this process which are based on the seven-stage consulting process model. Briefly discusses this model and concludes by including a contact address for anyone who wishes to develop the skills highlighted in the process.
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ISSN:0968-4875
1758-6895
DOI:10.1108/09684879510087521