Chatbot Integration in Few Patterns

Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading a multitude of scenarios and contexts. This article takes a...

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Bibliographic Details
Published inIEEE internet computing Vol. 25; no. 3; pp. 52 - 59
Main Authors Baez, Marcos, Daniel, Florian, Casati, Fabio, Benatallah, Boualem
Format Journal Article
LanguageEnglish
Published IEEE 01.05.2021
Subjects
Chatbots
Computer architecture
Internet
Meteorology
Natural language processing
Software systems
Task analysis
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Summary:Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading a multitude of scenarios and contexts. This article takes a developer's perspective, identifies a set of architectural patterns that capture different chatbot integration scenarios, and reviews state-of-the-art development aids.
ISSN:1089-7801
1941-0131
DOI:10.1109/MIC.2020.3024605