Colleague Support and Role Clarity in Promoting the Work Engagement of Frontliners in Malaysian Hotels

This study investigates the role of two specific forms of job‐based resource, colleague support and role clarity, in enhancing work engagement. Survey data collected from 166 frontline staff across 19 hotels located in Malaysia's Klang Valley were analyzed using the partial least squares approa...

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Bibliographic Details
Published inPerformance improvement quarterly Vol. 29; no. 4; pp. 389 - 405
Main Author Choo, Ling Suan
Format Journal Article
LanguageEnglish
Published Hoboken, USA Wiley Periodicals, Inc 2017
International Society for Performance Improvement
Subjects
Employee attitude
Hotels & motels
Job satisfaction
Malaysia
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Summary:This study investigates the role of two specific forms of job‐based resource, colleague support and role clarity, in enhancing work engagement. Survey data collected from 166 frontline staff across 19 hotels located in Malaysia's Klang Valley were analyzed using the partial least squares approach. The results revealed surprising findings. In contrast with previous results, colleague support was shown to have a nonsignificant relationship with work engagement. In addition, the analysis demonstrated that role clarity enhances work engagement.
ISSN:0898-5952
1937-8327
DOI:10.1002/piq.21234