Training methods and user characteristics in end user computing

Training is a critical factor in enabling users to make effective use of their computers. A variety of training methods have been proposed in the literature. These training methods will be considered within the framework of procedural and conceptual training, with special reference to their applicat...

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Bibliographic Details
Published inJournal of systems and information technology Vol. 4; no. 2; pp. 57 - 70
Main Authors Blakey, Peter, Phillips, Chris, Bunnell, Julie
Format Journal Article
LanguageEnglish
Published MCB UP Ltd 01.12.2000
Subjects
Enduser computing
IS training and development
Novice users
End-user computing
Novice users
IS training and development
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Summary:Training is a critical factor in enabling users to make effective use of their computers. A variety of training methods have been proposed in the literature. These training methods will be considered within the framework of procedural and conceptual training, with special reference to their application in the training of novice end users in the use of applications software. The impact of learning styles and other user characteristics on the selection of training methods for use in this area is discussed. Finally, a current research programme to explore the effectiveness of training methods for novice end users is briefly described.
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ISSN:1328-7265
1758-8847
DOI:10.1108/13287260080000755