Critical Success Factors for Electronic Therapy—A Delphi Study

E-therapy employs a cross-section of online psychotherapies that use many of the same traditional face-to-face techniques as psychotherapy by exploiting electronic synchronous communication between a patient and trained therapists (counselors, psychoanalyst’s, or other licensed practitioners). A Del...

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Bibliographic Details
Published inCommunications of the Association for Information Systems Vol. 34; p. 83
Main Authors Cata, Teuta, Hackbarth, Gary
Format Journal Article
LanguageEnglish
Published Atlanta Association for Information Systems 2014
Subjects
Delphi method
Psychotherapy
Success factors
Therapists
Therapy
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Summary:E-therapy employs a cross-section of online psychotherapies that use many of the same traditional face-to-face techniques as psychotherapy by exploiting electronic synchronous communication between a patient and trained therapists (counselors, psychoanalyst’s, or other licensed practitioners). A Delphi study of practicing therapists revealed five critical success factors (CSFs) (technological, managerial, empathic, service quality, and legal) that are important influences in the implementation of e-therapy services. Results suggest that managerial and legal factors hinder wider acceptance of e-therapy services. Secure and effective communication channels and protection of patient data emerge as important themes in the context of the five CSFs as concerns of potential e-therapists in wanting to provide effective care to patients.
ISSN:1529-3181
1529-3181
DOI:10.17705/1CAIS.03483