Supply chain management and quality management integration A conceptual model proposal

• Published in: The International journal of quality & reliability management Vol. 34; no. 1; pp. 53 - 67
• Main Authors: Fernandes, Ana Cristina, Sampaio, Paulo, Sameiro, Maria, Truong, Huy Quang
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 01.01.2017
• Subjects: Balanced Scorecard; Collaboration; Competition; Competitive advantage; Components industry; Customer satisfaction; Customer services; Efficiency; Globalization; Literature reviews; Logistics; Managers; Product design; Quality; Quality improvement; Quality management; Raw materials; Strategic management; Studies; Suppliers; Supply chain management; Supply chains
• ISSN: 0265-671X; 1758-6682
• DOI: 10.1108/IJQRM-03-2015-0041

Purpose The purpose of this paper is to develop a theoretical basis for integration of quality management (QM) and supply chain management (SCM). For that purpose, some common practices of both approaches are identified as having impact on the four balanced scorecard perspectives. Design/methodology/approach The main concepts of SCM and QM were reviewed from the literature in order to develop key practices that are common to both approaches. Findings The findings suggest that the synergies of QM and SCM can promote the integration of the approaches which will promote a set of significant organizational benefits. Originality/value This study focuses on the integration of QM and SCM through their common practices. This issue has not been broadly explored and for that reason this paper contributes to the understanding of the critical factors for an effective integration of supply chain QM.