Patient Safety Culture in 2 Public Hospitals in Vietnam: A Mixed Method Study

• Published in: Journal of nursing care quality Vol. 37; no. 3; p. E39
• Main Authors: Tran, Ha Thi Nhi, Pham, Thanh Quoc, Tran, Huong Lien, Nguyen, Hung Dinh, Nguyen, Tu Minh, Bui, Ha Thi Thu
• Format: Journal Article
• Language: English
• Published: United States 01.07.2022
• ISSN: 1550-5065
• DOI: 10.1097/NCQ.0000000000000597

Patient safety culture is an important measure in assessing the quality of care. There is a growing need to establish a patient safety culture in hospitals. This study explored the perception of health professionals on patient safety culture in 2 public hospitals in Hanoi, Vietnam. A mixed-methods study with an online Hospital Survey on Patient Safety Culture (HSOPSC) and qualitative data collection was conducted in Hanoi. The HSOPSC was validated in Vietnam before using it. A total of 626 health professionals, including physicians and nurses, were involved in the survey, and 49 of them participated in in-depth interviews and focus group discussions. The average positive response of patient safety culture composites was high at 85.2% and varied from 49.4% to 97.9%. The strongest areas were teamwork within units (91.3%) and organizational learning/continuous improvement (88.4%), and the areas that needed improvement were staffing (49.4%) and nonpunitive response to error (53.1%). The centralized incident reporting, management with peer involvement on event reporting, and continuous quality improvement should be routinely embedded by hospital leaders down to unit managers and all staff.