The theory and practice of benchmarking then and now

The literature related to benchmarking practices and theory was reviewed from 1986 to 2000. The earlier stages of benchmarking developments stressed a process andor activity orientation. Recently, however, the scope of benchmarking appears to have expanded to include strategies and systems. Despite...

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Bibliographic Details
Published inBenchmarking : an international journal Vol. 9; no. 3; pp. 217 - 243
Main Author Yasin, Mahmoud M
Format Journal Article
LanguageEnglish
Published Bradford MCB UP Ltd 01.08.2002
Emerald Group Publishing Limited
Subjects
Benchmarking
Benchmarks
Best practice
Competition
Customer satisfaction
Customer services
Development
Efficiency
History
Literature
Product development
Production costs
Productivity
Studies
Supply chains
Theory
Warehouses
United States > US
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Summary:The literature related to benchmarking practices and theory was reviewed from 1986 to 2000. The earlier stages of benchmarking developments stressed a process andor activity orientation. Recently, however, the scope of benchmarking appears to have expanded to include strategies and systems. Despite recent advancements, the field of benchmarking still suffers from the lack of theoretical developments which are badly needed to guide its multifaceted applications.
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ISSN:1463-5771
1758-4094
DOI:10.1108/14635770210428992