Perceived stress as a moderator of perfectionism, burnout, and job satisfaction among the millennial service workforce

• Published in: Journal of human resources in hospitality & tourism Vol. 18; no. 1; pp. 122 - 143
• Main Authors: Hammond, Rhonda K., Gnilka, Philip B., Ravichandran, Swathi
• Format: Journal Article
• Language: English
• Published: Binghamton Routledge 02.01.2019; Taylor & Francis Ltd
• Subjects: Burnout; hospitality; Hospitality industry; Job satisfaction; Millennials; perfectionism; stress; workforce
• ISSN: 1533-2845; 1533-2853
• DOI: 10.1080/15332845.2019.1526542

The purpose of this study was to examine if perceived stress moderated the relationship between both adaptive and maladaptive perfectionism and two main outcomes, job satisfaction and burnout, among a sample of 131 Millennials in the hospitality industry. Millennial students enrolled in various hospitality management programs in the United States and employed at least part-time in the hospitality industry completed self-administered questionnaires on their perfectionism, perceived stress, job satisfaction, and three subtypes of burnout (personal, work-related, and customer-related). The results of this study indicated that while perceived stress did not have a moderating effect in regards to either dimension of perfectionism and job satisfaction, perceived stress did moderate the relationship between adaptive perfectionism and all three subtypes of burnout. The implications for hospitality employees with high levels of adaptive perfectionism are discussed.