Research on Integrated Information Service of Telecom Operators in EVC

Full-service operations competition is going on among Chinese telecom operators. How to offer integrated information service and acquire competitive advantage has become a new research topic. So this paper focuses on the integrated information service, proposes the eco-industrial value chain oriente...

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Bibliographic Details
Published inApplied Mechanics and Materials Vol. 687-691; no. Manufacturing Technology, Electronics, Computer and Information Technology Applications; pp. 3857 - 3860
Main Authors Zeng, Jian Qiu, Khuhawar, Khizer Hayat, Yang, Meng Ke
Format Journal Article
LanguageEnglish
Published Zurich Trans Tech Publications Ltd 01.11.2014
Subjects
China
Competition
Information services
Operators
Quality
Strategy
Telecommunications industry
Value engineering
Integrated Information Service
Eco-Industrial Value Chain
SERVQUAL Model
Telecom Operators
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Summary:Full-service operations competition is going on among Chinese telecom operators. How to offer integrated information service and acquire competitive advantage has become a new research topic. So this paper focuses on the integrated information service, proposes the eco-industrial value chain oriented view for telecom operator and builds the model of integrated information service quality based on SERVQUAL to help China telecom operators make the integrated information service strategies and tactics in dynamic eco-industrial value chain.
Bibliography:Selected, peer reviewed papers from the 2014 International Conference on Manufacturing Technology and Electronics Applications (ICMTEA 2014), November 8-9, 2014, Taiyuan, Shanxi, China
ObjectType-Article-1
SourceType-Scholarly Journals-1
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ISBN:3038353280
9783038353287
ISSN:1660-9336
1662-7482
1662-7482
DOI:10.4028/www.scientific.net/AMM.687-691.3857