Health insurance literacy in community health center staff

Aim Community health center (CHC) staff play a key role in connecting vulnerable patients to health services. This study aims to gauge the health insurance literacy (HIL) of CHC staff and identify factors associated with HIL. Subjects and methods One hundred and fifty-two staff members from three he...

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Bibliographic Details
Published inJournal of public health Vol. 29; no. 6; pp. 1261 - 1265
Main Authors Williams, Cory B., Pensa, Mellisa A., Olson, Douglas P.
Format Journal Article
LanguageEnglish
Published Berlin/Heidelberg Springer Berlin Heidelberg 01.12.2021
Springer Nature B.V
Subjects
Epidemiology
Health care
Health care facilities
Health insurance
Health Promotion and Disease Prevention
Health services
Indigent care
Insurance
Literacy
Medicine
Medicine & Public Health
Original Article
Patients
Public Health
Health insurance
Community health center
Health insurance literacy
Literacy
Consumer health information
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Summary:Aim Community health center (CHC) staff play a key role in connecting vulnerable patients to health services. This study aims to gauge the health insurance literacy (HIL) of CHC staff and identify factors associated with HIL. Subjects and methods One hundred and fifty-two staff members from three health centers completed an anonymous survey that assessed their knowledge and confidence in utilizing health insurance plans. Results Multivariate logistic regression was performed to identify predictors of HIL. The average HIL score among CHC staff was 6.3 out of 10. Education, occupation, race/ethnicity, and self-reported health status were all significantly associated with average HIL score. Conclusion The results of this study demonstrate a need for health insurance training among staff who help patients navigate health care.
ISSN:2198-1833
1613-2238
DOI:10.1007/s10389-020-01250-x