Preventive services and satisfaction of Cherokee Nation patients

• Published in: Journal of public health management and practice Vol. 7; no. 1; p. 76
• Main Authors: McFall, S L, Solomon, T G, Smith, D W, Kelley, M
• Format: Journal Article
• Language: English
• Published: United States 01.01.2001
• Subjects: Adolescent; Adult; Aged; Ambulatory Care Facilities; Female; Health Behavior; Health Care Surveys; Health Services, Indigenous - standards; Health Services, Indigenous - utilization; Humans; Indians, North American - psychology; Indians, North American - statistics & numerical data; Interviews as Topic; Male; Middle Aged; Oklahoma; Patient Satisfaction - statistics & numerical data; Preventive Health Services - standards; Preventive Health Services - utilization; United States; United States Indian Health Service; United States; Oklahoma
• ISSN: 1078-4659
• DOI: 10.1097/00124784-200107010-00012

This article assesses the relationship between receipt of preventive services and satisfaction in five clinics operated by the Cherokee Nation. Data are from personal interviews of 596 adult patients attending the clinics on consecutive days in 1995 and 1997. Analyses are based on 535 patients with complete satisfaction. Patients were most satisfied with communication, advice on how to stay healthy, and preventive care; there was less satisfaction with follow-up and continuity of care. Satisfaction was not associated with receipt of screening tests. However, patients who received advice or assistance with smoking cessation or dietary recommendations had higher overall satisfaction.