Outcomes of job insecurity among hotel employees during COVID-19

PurposeThis paper investigates the consequences of job insecurity among hotel employees during the COVID-19 pandemic.Design/methodology/approachData were obtained from the employees of two five-star chain hotels in Turkey. The study hypotheses were tested via structural equation modeling.FindingsThe...

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Bibliographic Details
Published inInternational hospitality review Vol. 38; no. 1; pp. 101 - 118
Main Authors Karatepe, Osman M., Okumus, Fevzi, Saydam, Mehmet Bahri
Format Journal Article
LanguageEnglish
Published Bingley Emerald Publishing Limited 25.03.2024
Emerald Group Publishing Limited
Subjects
Anxiety
Behavior
COVID-19
Employee involvement
Employee turnover
Employment
Employment security
Hospitality industry
Hotels & motels
Job satisfaction
Meta-analysis
Pandemics
Tourism
Unemployment
COVID-19
Trust in organization
Hotel employees
Nonattendance
Job tension
Job insecurity
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Summary:PurposeThis paper investigates the consequences of job insecurity among hotel employees during the COVID-19 pandemic.Design/methodology/approachData were obtained from the employees of two five-star chain hotels in Turkey. The study hypotheses were tested via structural equation modeling.FindingsThe research findings demonstrate that job insecurity exacerbates job tension. Job tension erodes employees’ trust in organization and aggravates their propensity to leave work early and be late for work. As hypothesized, job tension mediates the effect of job insecurity on organizational trust and the abovementioned outcomes.Originality/valueThis study adds to the hospitality literature by assessing the interrelationships of job insecurity, job tension, organizational trust and nonattendance intentions.
ISSN:2516-8142
2516-8142
DOI:10.1108/IHR-11-2021-0070