Service Quality and Student Satisfaction: The Moderating Role of University Culture, Reputation and Price in Education Sector of Pakistan

• Published in: Iranian journal of management studies Vol. 10; no. 1; p. 237
• Main Authors: Saleem, Shahzadi Saima, Moosa, kamran, Imam, Abeer, Khan, Rashid Ahmed
• Format: Journal Article
• Language: English
• Published: University of Tehran, Farabi College 01.01.2017
• Subjects: Analysis; Beliefs, opinions and attitudes; College students; Corporate culture; Higher education costs; Influence; Management; Pakistan; Psychological aspects; Public opinion; Quality management; Satisfaction (Psychology); Services; Universities and colleges; Pakistan

Service quality is imperative for higher education institutes in order to remain competitive and growing. There is a need to ensure students' satisfaction with university. This study will help improve service quality of the institutes. Information and data are collected using a survey questionn...