Evaluation of a Team-Based, Transition-of-Care Management Service on 30-Day Readmission Rates

• Published in: North Carolina medical journal (Durham, N.C.) Vol. 77; no. 2; pp. 87 - 92
• Main Authors: Hitch, Bill, Parlier, Anna Beth, Reed, Lisa, Galvin, Shelley L, Fagan, E Blake, Wilson, Courtenay Gilmore
• Format: Journal Article
• Language: English
• Published: United States 01.03.2016
• Subjects: Humans; Models, Organizational; Patient Care Management - methods; Patient Care Management - organization & administration; Patient Care Team - organization & administration; Patient Readmission - statistics & numerical data; Patient Transfer - methods; Patient Transfer - organization & administration; Primary Health Care - methods; Primary Health Care - standards; Program Evaluation; Quality Improvement; Transitional Care - standards
• ISSN: 0029-2559
• DOI: 10.18043/ncm.77.2.87

Transitions of care from the hospital to the outpatient setting often fail to meet the Triple Aim of improving quality, improving the health of populations, and decreasing the cost of care. A major push to improve the quality of transitions and reduce hospital readmissions is under way. We implemented a team-based, transition-of-care model and assessed the impact on 30-day readmission rates. The 3 components of the intervention were contact with a nurse care manager, medication reconciliation, and follow-up with a physician. We compared 30-day readmission rates for the period before versus after implementation of this intervention. The 30-day readmission rate decreased from 14.2% in the usual care group to 5.3% in the intervention group (P = .011). Almost 90% of patients in the intervention group received all 3 components of the intervention. Generalizability is limited to practices with embedded team members. Not all patients received all 3 components of the intervention. Development of a team-based intervention was associated with a significant reduction in hospital readmissions. This method could be implemented in other primary care offices with team-based care.