Collaboration, feedback, and performance: Supply chain insights from service-dominant logic

• Published in: Journal of business research Vol. 146; pp. 385 - 397
• Main Authors: Lindsey Hall, Kristina K., Qi, Ji (Miracle), Richey, Robert Glenn, Patil, Ripinka Koli
• Format: Journal Article
• Language: English
• Published: Elsevier Inc 01.07.2022
• Subjects: Collaboration; Feedback; Learning; Logistics performance; Resilience; Service-dominant logic; Supply chain management; Learning; Supply chain management; Feedback; Logistics performance; Collaboration; Service-dominant logic; Resilience
• ISSN: 0148-2963; 1873-7978
• DOI: 10.1016/j.jbusres.2022.03.055

•Integrates supply chain logistics management and service-dominant logic research.•Develops and validates 2-stage service-dominant logic-based collaboration model.•Examines positive effect of operant and operand resources on logistics performance.•Identifies inter-firm collaboration as critical mediating mechanism.•Commitment to learning strengthens positive effect on logistic performance. This research demonstrates how collaborative feedback and resource investments in supply chain management and logistics-based partnerships influence the establishment of inter-firm collaboration, and ultimately, focal firm logistics service performance. We employ a two-stage collaboration model grounded in Service-Dominant logic and supported by empirical findings from supply chain managers. This answers calls for research addressing how information and collaboration co-create value in service ecosystems. The study further explores the conditional effects of commitment to learning, an operant resource aiding in collaboration capitalization. Accordingly, this study contributes to Service-Dominant logic, supply chain management and logistics, and service strategy literatures by successfully demonstrating that various partnership investments in and dialogical exchanges with partners enhance collaborative, value co-creation processes resulting in mutually-beneficial strategic advantages. The findings are particularly relevant given recent global supply disruptions that mandate more resilient supply chains.