The effectiveness of flipped classroom in the hospitality education

• Published in: Training, language and culture (Online) Vol. 6; no. 4; pp. 31 - 49
• Main Authors: Ermolaeva, Polina, Barron, Paul
• Format: Journal Article
• Language: English
• Published: Peoples’ Friendship University of Russia (RUDN University) 20.12.2022
• Subjects: flipped classroom; flipped learning; hospitality and tourism; hospitality student; student-oriented teaching; zone of proximal development and scaffolding
• ISSN: 2520-2073; 2521-442X
• DOI: 10.22363/2521-442X-2022-6-4-31-49

Focussing on a particular Swiss Hotel School, this research evaluates the student acceptance and overall effectiveness of the flipped classroom approach. The paper aims to evaluate the preference of adopting such an approach as the main teaching method for a range of undergraduate and postgraduate hospitality focused programmes and develop an understanding of students’ awareness of the flipped method. Adopting a quantitative approach, 167 students took part in this study and specifically provided their perspectives of the flipped classroom approach, compared it with a more traditional teaching method and identified the benefits and drawbacks of flipped learning. The findings of the study suggest that students appreciate the reversed classroom as it appears that learners felt safe, engage, and motivated in a student-oriented environment under the guidance of a teacher. However, respondents also highlighted the importance of appropriate guidance and facilitation of the flipped classroom as well as recognising the additional engagement in material prior to attending class.