Maximising nurse-patient communication in the emergency department

Effective communication in the emergency department (ED) is vital for ensuring safe patient care and supporting optimal patient outcomes and satisfaction. However, such settings are often noisy, fast paced and unpredictable, which can make nurse-patient communication challenging. Effective communica...

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Bibliographic Details
Published inEmergency nurse Vol. 32; no. 2; p. 15
Main Authors Tuohy, Dympna, Wallace, Evan
Format Journal Article
LanguageEnglish
Published England 05.03.2024
Subjects
Communication
Emergency Service, Hospital
Empathy
Humans
Nurse-Patient Relations
patient safety
professional issues
patients
interpersonal skills
emergency care
nurse-patient relations
communication
professional
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Summary:Effective communication in the emergency department (ED) is vital for ensuring safe patient care and supporting optimal patient outcomes and satisfaction. However, such settings are often noisy, fast paced and unpredictable, which can make nurse-patient communication challenging. Effective communication requires the appropriate knowledge and skills underpinned by clarity, mutual understanding, respect and empathy. However, maximising nurse-patient communication requires various practical and strategic measures, ranging from addressing the environmental challenges of the ED and meeting patients' individual communication needs, to implementing quality control measures and supporting mentorship, reflection and education in practice. This article offers an overview of some of the practical and strategic measures nurses of all levels and experience can apply to maximise nurse-patient communication in the ED.
ISSN:2047-8984
DOI:10.7748/en.2023.e2179