An Investigation into Occupational Therapy Referral Priorities within Kensington and Chelsea Social Services

• Published in: The British journal of occupational therapy Vol. 64; no. 8; pp. 393 - 397
• Main Authors: Wright, Caroline, Ritson, Elizabeth
• Format: Journal Article
• Language: English
• Published: London, England SAGE Publications 01.08.2001
• Subjects: England; London; Occupational therapy; Prioritizing; Referrals; Social services
• ISSN: 0308-0226; 1477-6006
• DOI: 10.1177/030802260106400804

Thirty-two out of 33 occupational therapy services within London operate priority systems (Scott 1999), but there is a scarcity of published research into the accuracy of such systems. A study by Leonard (1993) identified discrepancies between priorities allocated before and after assessment, while Grime (1990) discussed the decision-making processes employed by community occupational therapists. Recognising that demand for services will continue to grow in the new millennium, this study investigated whether cases were prioritised appropriately within a team and identified the factors within referrals that influenced prioritising decisions. The referrals (n=45) were prioritised by the team leader, who then allocated the cases to the occupational therapists without revealing the priorities. The occupational therapists reprioritised the cases after the initial assessments; the priorities were then compared and the influencing factors identified. The results indicated that 56% (10 out of 18) of the lower priority cases were inaccurately prioritised, with a tendency to underestimate the priority. The service's referral-taking procedure was reviewed and the study replicated. The second study indicated that the accuracy of prioritising improved following revision of the guidelines, although further issues around service user involvement were highlighted.