PRODUCTIVITY IN THE SERVICE SECTOR: A SERVICE CLASSIFICATION SCHEME FOR PRODUCTIVITY MEASUREMENT

The problem of service productivity discussed in the paper focuses on productivity measurement issues. The aim of the article is to elaborate criteria for the grouping of services as the reasoning for a deeper analysis of service productivity measurement. The research method is logical analysis of s...

Full description

Saved in:
Bibliographic Details
Published inEkonomika - Vilniaus universitetas Vol. 86; pp. 81 - 88
Main Author Zemguliene, Jolanta
Format Journal Article
LanguageEnglish
Published Vilnius University Press 01.01.2009
Subjects
Productivity measurement
Service industry
Service industry workers
Online AccessGet full text

Cover

More Information
Summary:The problem of service productivity discussed in the paper focuses on productivity measurement issues. The aim of the article is to elaborate criteria for the grouping of services as the reasoning for a deeper analysis of service productivity measurement. The research method is logical analysis of scientific literature. The criteria of customisation and tangibility of services have been suggested as a framework for productivity measurement interpretation.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 23
ISSN:1392-1258
2424-6166
DOI:10.15388/Ekon.2009.0.1053