Demand for online government services: Case studies from St. Petersburg

This paper describes methods that can be applied to the analysis of demand for e-government services and presents the results of e-government demand study in St. Petersburg. In order to extend the knowledge of public expectations, we considered three groups of e-government stakeholders: civil servan...

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Bibliographic Details
Published inInformation polity Vol. 11; no. 3-4; pp. 241 - 254
Main Authors Golubeva, Anastasia, Merkuryeva, Irina
Format Journal Article
LanguageEnglish
Published London, England SAGE Publications 2006
IOS Press BV
Subjects
Demand
Electronic government
Electronic information services
Government information
Russia
Studies
St Petersburg Russia
Russia
business-government relations
e-government
Russia
electronic services
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Summary:This paper describes methods that can be applied to the analysis of demand for e-government services and presents the results of e-government demand study in St. Petersburg. In order to extend the knowledge of public expectations, we considered three groups of e-government stakeholders: civil servants, business, and nonprofit organizations. We further analyzed awareness of available e-government services among representatives of the three groups and their attitudes towards these offerings in St. Petersburg. Obtained results allow to formulate recommendations for further e-government development in St. Petersburg and can be extrapolated to other regions of the Russian Federation.
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ISSN:1570-1255
1875-8754
DOI:10.3233/IP-2006-0105