E‐government in practice An analysis of Web site orientation to the citizens in Spanish municipalities
This article studies the experience of Web site use within the local level of government in Spain. It presents an empirical study supported by direct observation of the Web sites of all local councils in two Spanish regions, the Basque Country and Madrid, and it provides primary data about dimension...
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| Published in | The International journal of public sector management Vol. 16; no. 3; pp. 191 - 218 |
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| Main Authors | , |
| Format | Journal Article |
| Language | English |
| Published |
Bradford
Emerald Group Publishing Limited
2003
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| Subjects | |
| Online Access | Get full text |
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| Abstract | This article studies the experience of Web site use within the local level of government in Spain. It presents an empirical study supported by direct observation of the Web sites of all local councils in two Spanish regions, the Basque Country and Madrid, and it provides primary data about dimensions and indicators that measure their orientation to the citizens. Results confirm a preliminary level of Web site use, which means information prevalence over interaction, unidirectional relations over transactions online, and lacks in Web site management and style design. Finally, it discusses the impact of these results addressing our theoretical framework, including questions for future analysis about relations with new public management reform and local e-government. |
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| AbstractList | This article studies the experience of Web site use within the local level of government in Spain. It presents an empirical study supported by direct observation of the Web sites of all local councils in two Spanish regions, the Basque Country and Madrid, and it provides primary data about dimensions and indicators that measure their orientation to the citizens. Results confirm a preliminary level of Web site use, which means information prevalence over interaction, unidirectional relations over transactions online, and lacks in Web site management and style design. Finally, it discusses the impact of these results addressing our theoretical framework, including questions for future analysis about relations with new public management reform and local e-government. Studies the experience of Web site use within the local level of government in Spain. Presents an empirical study supported by direct observation of the Web sites of all local councils in 2 Spanish regions, the Basque Country and Madrid, and provides primary data about dimensions and indicators that measure their orientation to the citizens. Results confirm a preliminary level of Web site use, which means information prevalence over interaction, unidirectional relations over transactions online, and lacks in Web site management and style design. Discusses the impact of these results addressing the theoretical framework, including questions for future analysis about relations with new public management reform and local e-government. (Original abstract - amended) This article studies the experience of Web site use within the local level of government in Spain. It presents an empirical study supported by direct observation of the Web sites of all local councils in two Spanish regions, the Basque Country and Madrid, and it provides primary data about dimensions and indicators that measure their orientation to the citizens. Results confirm a preliminary level of Web site use, which means information prevalence over interaction, unidirectional relations over transactions online, and lacks in Web site management and style design. Finally, it discusses the impact of these results addressing our theoretical framework, including questions for future analysis about relations with new public management reform and local e-government. [PUBLICATION ABSTRACT] |
| Author | Ramilo, M Carmen Criado, J Ignacio |
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| DOI | 10.1108/09513550310472320 |
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| SubjectTerms | Basque country Communication Electronic government Government Information society Internet Local government Madrid Politics Public administration Public sector Spain Statistical analysis Studies Technology Web sites Websites World Wide Web |
| Subtitle | An analysis of Web site orientation to the citizens in Spanish municipalities |
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| Title | E‐government in practice |
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