E‐government in practice An analysis of Web site orientation to the citizens in Spanish municipalities

This article studies the experience of Web site use within the local level of government in Spain. It presents an empirical study supported by direct observation of the Web sites of all local councils in two Spanish regions, the Basque Country and Madrid, and it provides primary data about dimension...

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Bibliographic Details
Published inThe International journal of public sector management Vol. 16; no. 3; pp. 191 - 218
Main Authors Criado, J Ignacio, Ramilo, M Carmen
Format Journal Article
LanguageEnglish
Published Bradford Emerald Group Publishing Limited 2003
Subjects
Basque country
Communication
Electronic government
Government
Information society
Internet
Local government
Madrid
Politics
Public administration
Public sector
Spain
Statistical analysis
Studies
Technology
Web sites
Websites
World Wide Web
Spain
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Summary:This article studies the experience of Web site use within the local level of government in Spain. It presents an empirical study supported by direct observation of the Web sites of all local councils in two Spanish regions, the Basque Country and Madrid, and it provides primary data about dimensions and indicators that measure their orientation to the citizens. Results confirm a preliminary level of Web site use, which means information prevalence over interaction, unidirectional relations over transactions online, and lacks in Web site management and style design. Finally, it discusses the impact of these results addressing our theoretical framework, including questions for future analysis about relations with new public management reform and local e-government.
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ISSN:0951-3558
1758-6666
DOI:10.1108/09513550310472320