TQM implementation factors for software development: an empirical study

There is a need for methodologies which can enhance the quality of software and improve software developmental efficiencies. One such approach commonly used by software development enterprises is Total Quality Management (TQM). To assess the effectiveness of a TQM program, a key question that is oft...

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Bibliographic Details
Published inSoftware quality journal Vol. 7; no. 3-4; p. 239
Main Authors Parzinger, Monica J, Nath, Ravinder
Format Journal Article
LanguageEnglish
Published Dordrecht Springer Nature B.V 01.01.1998
Subjects
Corporate culture
Design
ISO standards
Philosophy
Principles
Quality management
Software development
Software engineering
Software quality
System theory
Total quality
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Summary:There is a need for methodologies which can enhance the quality of software and improve software developmental efficiencies. One such approach commonly used by software development enterprises is Total Quality Management (TQM). To assess the effectiveness of a TQM program, a key question that is often posed is: What are the salient underlying constructs (factors) essential to a successful TQM program? This study examines these issues in the domain of software development. An analysis of the data gathered from 247 software development sites shows 8 factors pertinent to an effective TQM program in software development. Also, this study compares and contrasts these factors with the Malcolm Baldrige Award criteria and other published results.
ISSN:0963-9314
1573-1367
DOI:10.1023/A:1008931305952