Organizational transformation with intelligent automation: Case Nokia Software
Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI: a powerful artificial intelligence tool for telecom operators that allows a simultaneous optimization...
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Published in | Journal of information technology teaching cases Vol. 11; no. 2; pp. 101 - 109 |
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Main Authors | , , |
Format | Journal Article |
Language | English |
Published |
London, England
SAGE Publications
01.11.2021
Sage Publications Ltd |
Subjects | |
Online Access | Get full text |
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Abstract | Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI: a powerful artificial intelligence tool for telecom operators that allows a simultaneous optimization of network services and the business behind it. As Nokia Software’s Mikko Laine is presenting the solution to a potential client, the latter one brings up potentially significant concerns with Telco AI that Laine has not fully thought through: how to execute an organizational transformation to fully exploit Telco AI’s capabilities, and how to prevent skill deterioration and losing control over the process to the intelligent automation. |
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AbstractList | Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI: a powerful artificial intelligence tool for telecom operators that allows a simultaneous optimization of network services and the business behind it. As Nokia Software’s Mikko Laine is presenting the solution to a potential client, the latter one brings up potentially significant concerns with Telco AI that Laine has not fully thought through: how to execute an organizational transformation to fully exploit Telco AI’s capabilities, and how to prevent skill deterioration and losing control over the process to the intelligent automation. |
Author | Rinta-Kahila, Tapani Lyytinen, Kalle Penttinen, Esko |
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Cites_doi | 10.25300/MISQ/2019/14577 10.5465/2018.0072. 10.1016/j.infoandorg.2018.02.005 10.2307/25148816 10.1177/0018720816681350 10.1177/0018720810376055 10.1518/001872097778543886 10.24251/HICSS.2018.654 |
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References | Salovaara, Lyytinen, Penttinen 2019; 43 Scheepers, Lacity, Willcocks 2018; 17 Davis, Hufnagel 2007; 31 Endsley 2017; 59 Parasuraman, Manzey 2010; 52 Parasuraman, Riley 1997; 39 Raisch, Krakowski 2020 Faraj, Pachidi, Sayegh 2018; 28 bibr7-2043886920954874 Carr N (bibr2-2043886920954874) 2015 bibr9-2043886920954874 Scheepers R (bibr12-2043886920954874) 2018; 17 bibr10-2043886920954874 bibr5-2043886920954874 Daugherty P (bibr3-2043886920954874) 2018 Willcocks LP (bibr13-2043886920954874) 2019 bibr4-2043886920954874 Asatiani A (bibr1-2043886920954874) 2019 bibr8-2043886920954874 bibr6-2043886920954874 bibr11-2043886920954874 |
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Title | Organizational transformation with intelligent automation: Case Nokia Software |
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