Organizational transformation with intelligent automation: Case Nokia Software

Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI: a powerful artificial intelligence tool for telecom operators that allows a simultaneous optimization...

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Bibliographic Details
Published inJournal of information technology teaching cases Vol. 11; no. 2; pp. 101 - 109
Main Authors Rinta-Kahila, Tapani, Penttinen, Esko, Lyytinen, Kalle
Format Journal Article
LanguageEnglish
Published London, England SAGE Publications 01.11.2021
Sage Publications Ltd
Subjects
Artificial intelligence
Automation
organizational change
automation
augmentation
Artificial intelligence
teaching case
telecommunications
knowledge work
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Summary:Nokia Software is spearheading the development of artificial intelligence solutions in the field of telecommunications. The company aims to seize the opportunities of 5G networks with its Telco AI: a powerful artificial intelligence tool for telecom operators that allows a simultaneous optimization of network services and the business behind it. As Nokia Software’s Mikko Laine is presenting the solution to a potential client, the latter one brings up potentially significant concerns with Telco AI that Laine has not fully thought through: how to execute an organizational transformation to fully exploit Telco AI’s capabilities, and how to prevent skill deterioration and losing control over the process to the intelligent automation.
ISSN:2043-8869
2043-8869
DOI:10.1177/2043886920954874