Reflecting on a TQM‐based university/industry partnership Contributions to research methodology and organisational learning

• Published in: Management decision Vol. 44; no. 10; pp. 1422 - 1440
• Main Authors: Henderson, Joan, McAdam, Rodney, Leonard, Denis
• Format: Journal Article
• Language: English
• Published: London Emerald Group Publishing Limited 2006
• Subjects: Absorptive capacity; Business education relationship; Customer services; Electricity; Marketing; Organization theory; Organizational learning; Partnering; Product development; Research methodology; Studies; Total quality; Training
• ISSN: 0025-1747; 1758-6070
• DOI: 10.1108/00251740610715731

The aim of this paper is to show how a university-industry partnership can be used in two key ways. First, to contribute to academia through the development of new research methodology and improved understanding of the subject area (total quality management (TQM)). Second, to add to organisational learning by developing critical reflection and reflexivity in employees and managers involved in the partnership and the development of TQM in the organisation. The development of academic and organisational learning over this period is discussed, with particular emphasis on the need for developing appropriate research methodologies in this type of environment. The paper has shown that partnerships between universities and organisations often experience difficulties due to apparently differing and incommensurate desired outcomes. Any partnership activity must involve deep learning transfer and practitioner reflection and reflexivity as opposed to training. The overall method of working, which included the research methodology, was that of critical action learning. The emphasis on criticality involving this cycling process enabled practitioners to critically reflect and to carry out reflexive change actions.