Impact of mobile financial services on financial inclusion: empirical insights from Kenya

This study investigates the impact of demographic factors on the use of mobile money applications in Nairobi County’s Kasarani constituency, a previously underexplored aspect in the context of financial inclusion in Africa. Our cross-sectional analysis reveals that, in contrast to common perceptions...

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Bibliographic Details
Published inInternational review of economics Vol. 71; no. 3; pp. 633 - 666
Main Authors Warsame, Mohammed Hersi, Abdalla, Yousif Abdelbagi
Format Journal Article
LanguageEnglish
Published Berlin/Heidelberg Springer Berlin Heidelberg 01.09.2024
Springer Nature B.V
Subjects
Cellular telephones
Cost control
Demographics
Economic development
Economic Policy
Economic Theory/Quantitative Economics/Mathematical Methods
Economics
Economics and Finance
Financial inclusion
Financial literacy
Financial services
Gender
Gender equity
History of Economic Thought/Methodology
Law and Economics
Mobile commerce
Poverty
Quality of Life Research
Research Article
Social Policy
Software
User satisfaction
Young adults
Nairobi Kenya
Kenya
Mobile money
Kenya
Continuous intention to use
Financial inclusion
F
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Summary:This study investigates the impact of demographic factors on the use of mobile money applications in Nairobi County’s Kasarani constituency, a previously underexplored aspect in the context of financial inclusion in Africa. Our cross-sectional analysis reveals that, in contrast to common perceptions, mobile money in East Africa is predominantly used for borrowing loans rather than savings. This finding highlights a distinctive financial behavior in the region. Additionally, the study identifies gender as a key factor influencing the relationship between user satisfaction and continued usage, aligning with the extended post-acceptance model of mobile money application usage. These insights underscore the importance of considering demographic variables in understanding and enhancing mobile money services, thereby contributing to the broader goal of financial inclusion across the continent.
ISSN:1865-1704
1863-4613
DOI:10.1007/s12232-024-00456-9