Analysis of the perception of doctors of the Unified Health System about the use of teleconsultation in Campo Grande-MS, Brazil

• Published in: Ciência & saude coletiva Vol. 29; no. 11; pp. 1 - 10
• Main Authors: de Menezes, Leonardo Lima, de Castro de Souza, Maria Isabel, da Fonseca Simas, Keith Bullia, Mueller, Vanessa, dos Santos Guimaraes, Emilene, de Castro Berry, Maria Cardoso, Marques, David Tebaldi
• Format: Journal Article
• Language: English
• Published: Associacao Brasileira de Pos-Graduacao em Saude Coletiva - ABRASCO 01.11.2024
• Subjects: Evidence-based medicine; Health care industry; Brazil
• ISSN: 1413-8123; 1678-4561
• DOI: 10.1590/1413-812320242911.03352024EN

This study aimed to analyze the perception of the use of teleconsultation by physicians of the Unified Health System in Campo Grande-MS, as an auxiliary tool for the care of SUS patients, addressing effectiveness, satisfaction and access to results, directed to physicians of different specialties. Of a total population of 127 professionals, 100 voluntarily participated in the survey. The results demonstrated that teleconsultation was perceived as advantageous, highlighting the exchange of knowledge (44.1%) and the reduction of waiting time (42.5%). Disadvantages included low investment in the operational structure (25.2%) and technical difficulties of communication (23.6%). Teleconsultation proved to be innovative, providing intense exchange of knowledge and reducing waiting time. Although it presents technical challenges, most physicians perceived it as effective and safe.