Status check: are we managing performance or managing performance data?

The author shared his view on the articles, "Taming the Measurement Monster" and "The Quest for Quality: Perspectives from the Safety Net". He expected healthcare executives to address the operational issues of technology and expense, health services researchers to conquer the st...

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Bibliographic Details
Published inFrontiers of health services management Vol. 23; no. 4; pp. 39 - 42
Main Author Slovensky, Donna J
Format Journal Article
LanguageEnglish
Published United States Lippincott Williams & Wilkins Ovid Technologies 2007
Subjects
Benchmarking
Case studies
Costs and Cost Analysis
Decision making
Executives
Health administration
Health care expenditures
Health care industry
Health services
Hospital administration
Humans
Information sources
Information systems
Information Systems - economics
Information technology
Investments
Leadership
Outcome and Process Assessment (Health Care)
Patient safety
Performance evaluation
Performance management
Quality Assurance, Health Care
Quality Indicators, Health Care
Quality of service
Reproducibility of Results
Strategic management
Success factors
United States
Validity
United States
United States > US
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Summary:The author shared his view on the articles, "Taming the Measurement Monster" and "The Quest for Quality: Perspectives from the Safety Net". He expected healthcare executives to address the operational issues of technology and expense, health services researchers to conquer the statistical challenges, and one or more regulatory or advocacy groups to establish a standardized reporting framework. Subsequently, healthcare organizations would achieve strategic benefits from making performance data available to purchasers and consumers of healthcare services. One has only to consider the expenditures for information technology and management in healthcare organizations to know that healthcare executives believe information resources are a key success factor. Delivering healthcare is an incredibly complex business, a fact that is not likely to change in the future. With competing requests for outcomes data from many sources, data management becomes a strong competitor to performance management for many healthcare organizations.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-3
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ObjectType-Commentary-1
ISSN:0748-8157
2475-2797
DOI:10.1097/01974520-200704000-00006