The causes and consequences of conflict and violence in nursing homes: working toward a collaborative work culture

Interpersonal conflict, often spiraling to violence and abuse, is one of the most daunting challenges facing nursing home administrators and their departmental heads. Mounting evidence documents how they spend an inordinate amount of time dealing with angry families, adversarial ombudsmen, regulator...

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Bibliographic Details
Published inThe health care manager Vol. 22; no. 4; p. 349
Main Authors Nelson, H Wayne, Cox, Donna M
Format Journal Article
LanguageEnglish
Published United States 01.10.2003
Subjects
Conflict (Psychology)
Cooperative Behavior
Dissent and Disputes
Humans
Nursing Homes - manpower
Nursing Homes - organization & administration
Organizational Culture
Personnel Management - methods
Planning Techniques
Violence - prevention & control
Workplace - psychology
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Summary:Interpersonal conflict, often spiraling to violence and abuse, is one of the most daunting challenges facing nursing home administrators and their departmental heads. Mounting evidence documents how they spend an inordinate amount of time dealing with angry families, adversarial ombudsmen, regulators, and other hostile parties as well as handling the aftermath of the ubiquitous conflict between the residents and their direct caregivers. All this is in addition to coping with the normal interdepartmental and line staff forms of conflict that typify any organization. This paper details the special dynamics that accelerate dysfunctional conflict in nursing homes and presents strategies, tactics, and style recommendations that will help nursing home leaders build more collaborative work cultures to minimize the effects of dysfunctional conflict.
ISSN:1525-5794
DOI:10.1097/00126450-200310000-00009