Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods

This paper attempts to present a comprehensive description of the quality function deployment (QFD) process to facilitate a clearer reference of the basis of QFD. In particular, the paper provides (i) a review of QFD's definitions and contents, (ii) an account of QFD's Four-Phase Model, (i...

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Bibliographic Details
Published inQuality engineering Vol. 15; no. 1; pp. 23 - 35
Main Authors Chan, Lai-Kow, Wu, Ming-Lu
Format Journal Article
LanguageEnglish
Published Taylor & Francis Group 24.09.2002
Subjects
Customer needs
House of quality
Product development
Quality Function Deployment (QFD)
Quality management
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Summary:This paper attempts to present a comprehensive description of the quality function deployment (QFD) process to facilitate a clearer reference of the basis of QFD. In particular, the paper provides (i) a review of QFD's definitions and contents, (ii) an account of QFD's Four-Phase Model, (iii) a detailed description of house of quality, the first and most important phase of QFD, and (iv) a summary of QFD's benefits. The paper concludes with some common problems in implementing QFD and suggestions for possible solutions.
ISSN:0898-2112
1532-4222
DOI:10.1081/QEN-120006708