Implementing total quality management Statistical analysis of survey results

Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between departments...

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Bibliographic Details
Published inThe International journal of quality & reliability management Vol. 13; no. 1; pp. 10 - 23
Main Authors Radovilsky, Zinovy D, Gotcher, J William, Slattsveen, Sverre
Format Journal Article
LanguageEnglish
Published Bradford Emerald Group Publishing Limited 01.02.1996
Subjects
Employee empowerment
Manufacturing
Organizational behavior
Philosophy
Polls & surveys
Process controls
Productivity
Quality control
Quality improvement
Quality management
Questionnaires
Regression analysis
Statistical analysis
Statistical process control
Studies
Total quality
Europe
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Summary:Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between departments; and development of the standards to measure and control the cost of quality. Based on the survey results, identifies quantitative relationships between quality improvement characteristics and different internal factors. Statistical regression models developed revealed leading predictors of a successful TQM programme.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 23
ISSN:0265-671X
1758-6682
DOI:10.1108/02656719610108279