Measuring digital literacy with eye tracking: an examination of skills and performance based on user gaze

• Published in: Aslib journal of information management
• Main Authors: Steinfeld, Nili, Lev-On, Azi, Abu-Kishk, Hama
• Format: Journal Article
• Language: English
• Published: 18.12.2023
• ISSN: 2050-3806
• DOI: 10.1108/AJIM-04-2023-0120

Purpose This study presents an innovative approach to analyzing user behavior when performing digital tasks by integrating eye-tracking technology. Through the measurement of user scan patterns, gaze and attention during task completion, the authors gain valuable insights into users' approaches and execution of these tasks. Design/methodology/approach In this research, the authors conducted an observational study that centered on assessing the digital skills of individuals with limited proficiency who enrolled in a computer introductory course. A group of 19 participants were tasked with completing various online assignments both before and after completing the course. Findings The study findings indicate a significant improvement in participants' skills, particularly in basic and straightforward applications. However, advancements in more sophisticated utilization, such as mastering efficient search techniques or harnessing the Internet for enhanced situational awareness, demonstrate only marginal enhancement. Originality/value In recent decades, extensive research has been conducted on the issue of digital inequality, given its significant societal implications. This paper introduces a novel tool designed to analyze digital inequalities and subsequently employs it to evaluate the effectiveness of “LEHAVA,” the largest government-sponsored program aimed at mitigating these disparities in Israel.